Please find the most common reasons why this might be:
- You need to allow 48hours for the promotion to be granted; perhaps this timeframe is not yet up.
- The link your friend signed up from, was not the proper referral link and was not tracked to you.
- Confirm that both you AND your friend have made a minimum $25 deposit.
- If both parties are from the same household, the promotion will not be granted.
- If the new account is a duplicate account (ie. the player already has an account at DuckyLuck), the promotion will not be granted.
Did you find what you were looking for?
Please contact one of our friendly support agents via Live Chat or Email for further assistance below.