There could be varying reasons why your deposit is failing, but we'll offer pointers on the most common reasons for this:
- Confirm that the address on your account is the same as the billing address for the credit card you're using.
- Confirm your debit or credit card allow international transactions (you may need to call the 800 number on the back of your card to enable this option).
- Your crypto deposits haven't had enough confirmations on the blockchain yet; depending on the fee you've paid; this could take some time.
- Confirm you have sufficient funds in the account you're attempting to make a deposit with.
If you have confirmed all the above and are still having issues, Contact Us Now
to get more advice from our friendly staff.
Did you find what you were looking for?
Please contact one of our friendly support agents via Live Chat or Email for further assistance below.