How can I make sure that my documents are not rejected?

To ensure a smooth experience with our ID verification, follow these tips:

Government-Issued Photo ID:

Please send a copy of the front and back of your ID (e.g, driver's license or passport)
Include a selfie of you holding your ID, ensuring your face is visible. This helps us verify that the ID belongs to you.

Proof of Address:

A recent utility bill or bank statement (not older than 2 months) showing your name and address. This document must match the residential address registered in your account.
Important: if using a digital statement as proof of address, please provide the original PDF document. Screenshots are unacceptable as they do not provide the level of detail required for verification.

Credit Card Verification (if application):

If you intend to use a credit card for deposits, kindly provide a copy of the front and back of the card. Feel free to block out the middle 8 digits for your security.

Please ensure the documents are clear and legible to prevent any delays.

Good lighting: Find a well-lit area without harsh shadows on your face. Avoid backlighting, as it can obscure your features.
Clear background: Choose a simple background free of distractions or other people in the frame.
Center your face: Position yourself so that your head and shoulders are fully visible within the camera frame.

If you have any questions please contact our Support Team via live chat.

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