If you're not seeing any promotions in your cashier, it's possible that your account has been identified for one of a few reasons:
You have a duplicate account (as per our Terms and Conditions, only 1 account per household is permitted).
You reside in a country that does not qualify for promotions.
Player Classification: While your account is in good standing, you may have been classified as a skilled player, which means that you have used the help of bonuses to achieve multiple wins. Bonuses are available to those players who still require the extra help to achieve a win, and since you have won multiple times using bonuses, they are no longer eligible in your account.
If you don't believe any of these apply to you, contact our Support Team via live chat or email.
Your support ticket was successfully created and is now in our system. Log in to monitor updates and responses, or check your email to communicate with us directly.
