We're sorry to hear this! Please take a few moments to read our suggestions below:
- 1. Double-check your username from the Welcome Email you were sent upon signup.
2. If your username is correct, double-check your password by ensuring you are using the correct letters case, there are no spaces before or after your password, or you are copying and pasting from a text file.
3. If the above fails, try resetting your password using our "Password Recovery" link.
4. If you're using a VPN, try disconnecting it briefly to login.
It's possible that your account is locked due to duplicate account, potentially suspended, or banned for security reasons. If you don't feel like any of the above are relevant for you, click here to speak with one of our friendly support agents.
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