How to verify my account to request a withdrawal?

We always strive to pay withdrawals as quickly as possible, that said, you can help to make this process even quicker!

Upon requesting your first withdrawal, the best thing you can do for a speedy pay-day is to complete the automated ID Verification with Liveness process. The process is simple.

What is ID Verification with Liveness?

ID verification with liveness is a security feature used to confirm a person's identity prior to processing. It goes beyond simply checking an ID document and adds the following:

  • Biometric Verification: Analyzes a user's selfie to compare it against the photo on their government-issued ID (like a driver's license or passport). This confirms that the person holding the ID is the actual owner.
  • Liveness Detection: Involves asking the user to perform specific actions (e.g., blinking, smiling, turning their head). This helps prove that the person is physically present.

How to Prepare for ID Verification with Liveness

To ensure a smooth experience, follow these tips:

  1. Have your ID ready: Select a valid, government-issued ID that has a clear photo of you (passport, driver's license, etc.).
  2. Good lighting: Find a well-lit area without harsh shadows on your face. Avoid backlighting, as it can obscure your features.
  3. Clear background: Choose a simple background free of distractions or other people in the frame.
  4. Center your face: Position yourself so that your head and shoulders are fully visible within the camera frame.
  5. Follow instructions closely: Pay attention to the specific actions requested during the liveness detection (e.g., smile, tilt head). Perform them naturally and without rushing.
  6. Stable internet connection: Make sure your internet connection is reliable to avoid interruptions during the process.

Additional Considerations:

  • Browser Permissions: Check to ensure that your browser has been granted access to your devices’ camera.
  • Be prepared to retry: Sometimes retakes are necessary if lighting is poor or the software couldn't analyze your actions correctly. Stay calm and follow instructions. Please note that the system may ask you to submit your documents via email if it is unable to effectively verify your information during the liveness process.

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