We understand that with the excitement of winning (congratulations!), you’re dying to get that money in your hot little hands as quickly as possible. At DuckyLuck.ag we pride ourselves on paying our players as quickly, efficiently and safely as possible. But there is a process to go through, for your safety and ours, so read through what we do from our side and what you need to do from yours.
As is standard with all online gaming websites, every cashout must go through a brief audit before being released. These audits are necessary to ensure a number of checks have been put in place, including:
The correct amount is being sent
- The winning players account info is correct
- There has been no fraudulent activity on the account such as the use of stolen credit cards or machine playing
- The correct info has been submitted for the appropriate payout method
- The playthrough on any claimed bonuses has been met. Playthrough requirements are clearly stated at the time of claiming a bonus. If you are unsure what these are, please contact our friendly support team.
We are committed to keeping our authorization periods on all withdrawals for players with verified accounts to under 48 hours or less. This means, barring any unforeseen circumstances, players with approved docs can expect their withdrawals within 72 hours of their request, often quicker!
Non depositing players who have winnings as the result of free money, such as free chips or free spins, might experience longer payout times as depositing player withdrawals are always prioritized.
TIP: To make sure that when you win, you get your payout as quickly as possible, be sure to send in your security documents for pre-approval at your earliest convenience. This way, when you do request your withdrawal this important step will already be complete. Contact our friendly support team for access to your security doc request form and get started now.