How do I verify my address using a bank statement or utility bill?

If you have been requested to verify your address, a recent utility bill or bank statement (not older than 2 months) showing your name and physical address are required. 
Documents showing a PO Box cannot be accepted; your document must match the residential address registered in your account. 

Important: If using a digital statement as proof of address, please provide the original PDF document. Screenshots are not accepted as they do not provide the level of detail required for verification.

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