If you have been requested to verify your address, a recentutility bill or bank statement (not older than 2 months) showing your name and physical address are required. Documents showing a PO Box cannot be accepted; your document must match the residential address registered in your account.
Important: If using a digital statement as proof of address, please provide the original PDF document. Screenshots are not accepted as they do not provide the level of detail required for verification.
Your support ticket was successfully created and is now in our system. Log in to monitor updates and responses, or check your email to communicate with us directly.